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Recurring Billing Automation Case Study
Cold Chain Supply Company Automates Recurring Billing with RecVue
In an era where efficiency and cost-effectiveness are paramount, Oracle, alongside The Hackett Group and RecVue, undertook the significant project of replacing an outdated SAP solution for one of the world’s largest cold chain 3PL providers.
70%
Reduction
Reduced number of records required to maintain by 70%.
2
Days
Improved A/R closing time by two days by eliminating manual processes and reducing data errors.
83%
Fewer FTE to invoice
No longer require review by 6 or more people from adjacent teams
95%
Less manual intervention
Automated mediation of usage transactions and manual reviews
Challenge
The company’s primary challenges lay in accurate and timely billing and billing schedules dependent on data mediation and validation from many disparate sources. With over 250 global warehouses and a multitude of differing warehouse management systems, data integrity became a considerable challenge.
This scenario had severe repercussions on the billing processes, often leading to disputes, delayed invoices, and consequently, postponed customer payments. The absence of data visibility and automation only made matters worse, particularly when confronted with the complexities of contractual changes and the subsequent intricate billing scenarios.
With over 250 global warehouses and a multitude of differing warehouse management systems, data integrity became a considerable challenge.
Process
Faced with an outdated SAP system and an old home-grown billing solution, the company employed The Hackett Group to scout for a comprehensive solution for their entire cold chain operation. The primary objective was to enhance customer satisfaction while simultaneously optimizing cash flow.
The selection journey zeroed in on Oracle Cloud in tandem with RecVue, in comparison to SAP. The Hackett Group curated a detailed set of use cases to facilitate the evaluation of Oracle Cloud and RecVue. Identical use cases were handed to the present service provider, SAP, to create a fair comparative ground. Subsequently, each vendor showcased their solutions via extensive work- shops and dialogues with customer. A thorough scoring system was set in place, evaluating various criteria including functionality, flexibility, scalability, security, and performance.
The company employed The Hackett Group to scout for a comprehensive solution for their entire cold chain operation.
Benefits
The distinction was evident – while SAP consumed nearly three months for their solution configuration, Oracle and RecVue accomplished the same in a mere two weeks, addressing the identical set of use cases.
The synergy between Oracle and RecVue stood out. With RecVue being a native Oracle Cloud Marketplace application, it seamlessly integrated with Oracle, offering functionalities like credit adjustments and in-depth invoice insights. Moreover, RecVue’s comprehensive data mediation layer acts as a crucial preprocessor. This layer aids in promptly spotting data discrepancies originating from the warehouse management systems, allowing for swift error rectifications.
In conclusion, the automation offered by Oracle and RecVue ensures that operators possess complete oversight and control over bill processing. Furthermore, the perennial challenges of intricate pricing and billing adjustments due to contract alterations are now seamlessly automated.
70% reduction
Reduced number of records required to maintain by 70%.
2 days
Improved A/R closing time by two days by eliminating manual processes and reducing data errors.
83% fewer FTE to invoice
No longer require review by 6 or more people from adjacent teams
95% less manual intervention
Automated mediation of usage transactions and manual reviews
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Crown Castle is America’s largest provider of shared communications infrastructure, with more than 40,000 cell towers, 50,000+ small cell nodes, and over 60,000 route miles of fiber supporting telecommunications needs across every major U.S. market.
The company’s nationwide portfolio of communications infrastructure provides cities and communities with connectivity to data, technology, and wireless service. They work with wireless carriers, businesses, technology companies, governments, and communities to meet the growing demand for data.
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