Originally published in Internal Audit 360
From the moment a customer places an order to the point cash is collected and revenue is recognized, the order-to-cash (O2C) cycle is one of the most complex and consequential processes in any organization. Despite being well understood in theory, it consistently produces significant control failures in practice.
The handoffs between O2C stages are where gaps tend to live, and internal auditors who map the full cycle before selecting a testing approach consistently find more issues than those who jump straight to the control checklist.
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