Originally published in Food Logistics
Food logistics leaders have gotten very good at protecting margin in the places everyone can see, such as route optimization, carrier bid management, and cold chain monitoring. These areas get investment, dashboards, and quarterly reviews. But there’s a costly margin leak that doesn’t show up on a route map: the gap between what a contract promises and what actually gets invoiced.
That gap is bigger than most finance teams realize. And in food logistics, where a single customer relationship can involve fuel surcharges, temperature-controlled storage premiums, multi-stop fees, volume rebates, and seasonal adjustments all on the same invoice, the complexity of getting billing right is genuinely underestimated.
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