Customer Success Analyst

About RecVue:

RecVue is one of the fastest growing SaaS companies focused on enabling enterprises in launching innovative and agile recurring and subscription business models for the future. Today, RecVue manages over $5.5B of recurring revenue through its platform for clients in North America, EMEA and Asia-Pac.

We are looking for intelligence, passion, and drive to join a unique collaborative culture that cultivates creativity to grow and develop our team members, both personally and professionally.

Summary:

As part of the Customer Success Team, the Customer Success Analyst serves as a point of contact for customers and provides a high level of ‘personal touch’ service. S/he will leverage strong communication skills throughout the implementation phase and strive to become a trusted advisor to our customers and is devoted to their success. S/he is an enthusiastic, self-motivated professional who loves to work in a fast-paced environment, is eager to learn and grow with the company.

Responsibilities

• Serve as the point of contact for day-to-day customer inquiries and support issues
• Prepare reports and meet with customers regularly to review support tickets and provide status updates on outstanding tickets
• Work closely with internal teams (product and engineering) to meet or exceed customer SLA’s.
• Builds strong working relationships with customers and internal teams to improve overall operations and how the company delivers solutions and provides customer success experience
• Provide support to customers and help customers understand the best ways to utilize the software 
• Develop a deep understanding of our products and solutions and mentor junior resources
• Leads customer testing of minor and major releases

Qualifications

• 3-5 years customer support experience, preferably in support roles for large enterprises
• Good understand of the Order-to-Cash and Revenue Management space, especially Subscription Billing, Revenue Management, Accounting or Finance 
• Excellent time management and efficient prioritization skills
• Excellent communication and presentation skills to effectively explain a solution to a customer’s problem
• Bachelor’s degree in Computer Sciences or Management Information Systems and/or equivalent professional experience is preferred

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