Case Study:

High-Performance Network Provider Demands
HIGH-PERFORMANCE BILLING SOLUTION

The Company:

A premier provider of all-fiber, high-performance networking solutions serving customers in health care, financial services, media and content, cloud infrastructure, carriers, government, education and other large enterprises.

The Challenge:

Rapid B2B customer growth, new subscription and consumption models, discounts, and pricing uplifts were causing significant manual workarounds as their legacy billing system was unable to satisfy the complex pricing and billing rules unique to the communications industry.

The Solution:

RecVue’s high-performance, recurring billing and revenue management platform automated Order-to-Invoicing and seamlessly integrated this process into the core CRM and ERP systems. RecVue makes complex telecommunication contracts simple to book, bill, and manage.

The Benefits:

Improved time-to-close; elimination of manual processes, prevention of revenue leakage, overall operational efficiency, and the scalability and flexibility to keep pace with high growth rates and market demands.

“RecVue was able to simply and efficiently address the challenges we were having with our complex subscription pricing and recurring billing rules. No other platform on the market has the flexibility and scalability to manage the growth in our recurring revenue business. It’s been a true partnership.”

— Sr. Manager of Financial Systems & Information

THE STORY

The Company:

For over 25 years, this leading company has provided highly reliable and scalable, all-fiber networking solutions with the highest levels of customer service and support. From back-up and recovery, content carriage, and media distribution to medical imaging, distance learning, and cloud connectivity, this company designs networks that support the applications needed to drive organizational goals. Thousands of the largest enterprises, carriers, educational institutions, and governments trust them to aggregate and transport their critical network services. The company’s network extends across 33,000 route miles throughout the Northeast, Mid-Atlantic, and Midwest, providing dense connectivity to 22,000+ service locations, 275+ data centers, and 5,000+ wireless towers, rooftop cell sites, and small cells.

The Challenge:

Over the years, the company has experienced tremendous grown both organically and through acquisitions, which in turn created strain on their back-office operations; particularly their legacy billing software. The complexity of the B2B contracts, their volume, and the pricing strategies—such as free subscription months or pricing uplifts—resulted in significant manual workarounds. Simulating new subscription models with complex pricing and billing rules became impossible with the legacy billing system and Excel®. Their ability to meet customer demand and competitive pressures was limited, as was the adoption of new subscription models.

The Solution:

Thus, the company embarked on a project to update their back-office technology to a more modern, flexible, and scalable billing solution. They selected RecVue, a high-performance, recurring billing and revenue management platform, to automate their Order-to-Invoicing process. By supporting flexible one-time, subscription or consumption-based billing scenarios, RecVue makes the complexity of telecommunication contracts simple.

RecVue’s CRM integration allows their sales team to create contracts in their CRM and automatically interface them into RecVue in real-time. The billing team can preview the new contract information and ensure accuracy prior to billing the customer. Native integration to Oracle ERP Cloud (formerly Oracle Fusion) automates back-end operations for invoicing and revenue recognition, effectively eliminating the time-consuming, manual workarounds. The RecVue Insights Engine allows the company to forecast revenue backlog and track key performance metrics critical to their subscription business success.

The Benefits:

By implementing RecVue, the company is able to drive operational efficiency, while having the flexibility and scalability to keep pace with their high growth rate and market demands. By eliminating manual processes and workarounds, they have experienced an improved time-to-close, reduction in human errors, and prevention of revenue leakage due to billing inaccuracies. Furthermore, they are able to go-to-market with new subscription and consumption-based business models, thereby keeping their competitive edge.

Harness Your Revenue Potential with RecVue

Get Started